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Please read carefully these terms and conditions before using the website https://www.dimanoinmano.us owned by Di Mano in Mano Soc. Coop.

Access to and use of the Service is subject to your acceptance and compliance with these terms. These Terms apply to all visitors, users who access or use the service.

By accessing or using the service you agree to abide by these Terms. If you disagree with some of the terms, then you should not access the services offered by this site.


Art. 1 – Definitions

In the present contractual condition we specify:
Day: calendar day;
Customer: the natural person acting for purposes outside his trade, business, craft or profession;
Seller (Di Mano in Mano Soc. Coop.) the natural or legal person acting in the course of their business or profession in order to produce or exchange the goods and services, even at a distance;
Contract: Agreement between customer and Di Mano in Mano Soc. Coop., where the customer gets products where mutual rights and obligations are made;
Agreement at a distance: the contract concerning goods or services concluded between a supplier and a customer within a sales or provision of services at a distance organized by the supplier for this contract, only uses one or more techniques distance communication until the conclusion of the contract, including the conclusion of the contract;
Communications equipment means any means which, without the simultaneous physical presence of the supplier and the customer, may be used for the conclusion of a contract between those parties;
Withdrawal period: the period in which a customer can exercise his right of withdrawal;
The right to reconsider: customer option of declining to a distance contract within the cooling-off period.


Art. 2 – Owner’s Identity

The owner of this website is: Di Mano in Mano Soc. Coop. presentwith the name and logo Di Mano in Mano Soc. Coop.

Company’s address
Viale Carlo Espinasse 99
20156 Milano (MI)
Italy
Identification Number VAT: IT12896370157
R.E.A. 1598864


Art. 3 – The offer

If an offer is subject to the validity or limited conditions, this will be explicitly mentioned in the offer.
The offer contains a complete and accurate description of the products. The description is sufficiently detailed to enable the customer to make a proper assessment of the offer. If Di Mano in Mano Soc. Coop. uses illustrations, these will be a true representation of the products offered. However obvious mistakes or errors in the offer do not bind Di Mano in Mano Soc. Coop.
Each offer contains information that stipulates the rights and duties of the customer through the acceptance of the offer.
In particular:

  • the price including taxes;.
  • shipping cost;.
  • how to conclude the contract;.
  • any application of the right of withdrawal;.
  • the arrangements for payment, delivery or implementation of the contract;.
  • the deadline for accepting the offer, or to take advantage of the price indicated;.
  • how to access the contract even if filed after its creation;.
  • the manner in which the customer can access the information provided for the conclusion of the contract and modify it if necessary.

Art. 4 – The contract

The contract, subject to the provisions of paragraph 4, ends when the customer accepts the offer, and certain conditions are met.
If the customer accepts the offer electronically, Di Mano in Mano Soc. Coop. will immediately confirm the receipt electronically. The customer may terminate the contract, provided that such acceptance has not already been confirmed by Di Mano in Mano Soc. Coop.
If the contract is concluded electronically, Di Mano in Mano Soc. Coop. will take appropriate technical and organizational measures to ensure the electronic data transfer and ensure a safe web environment. If the customer is able to pay electronically, Di Mano in Mano Soc. Coop. will adopt appropriate security measures.
Once Di Mano in Mano Soc. Coop. has shipped a product, it will send the customer the following information in the form of paper or digital document so that the customer can store it in a data storage device with these information:

  • the address of the establishment of Di Mano in Mano Soc. Coop. to which the customer can lodge complaints;.
  • the conditions for which the customer can exercise the right of withdrawal and the method to submit inquiry, or an explicit declaration that affirms the exclusion of this right;.
  • information about existing after sales services and guarantees;.
  • the information in Article 4, paragraph 4, of these conditions, unless Di Mano in Mano Soc. Coop. has already provided such information prior to the conclusion of the contract.

Art. 5 – The price

During the period of validity, the prices of products and / or services for sale can not be increased, except for the changes due to VAT.
If the price is given by Di Mano in Mano Soc. Coop. incorrectly in the store or on the website, and this is communicated in writing by Di Mano in Mano Soc. Coop. to the customer, the customer has the right to cancel the order or to continue buying at the correct price.
Prices increase within three months following the conclusion of the contract and are only allowed in case of the result of legal provisions.
The prices indicated in offers of products or services include VAT.


Art. 6 – Description of the products

Information regarding the products are obtained directly from the manufacturers of the products when they are present. We feel free to change such information with omissions or additions in order to provide a clearer and detailed description of each product without prior notice.
In case errors or discrepancies are found, please report via the contact section in order to be able to make the correction.
Di Mano in Mano Soc. Coop. reserves the right to refuse orders containing articles with such errors. If an item does not match the description on the site, you can return with subsequent reimbursement. We invite you to visit the Returns & Refunds page for more information.


Art. 7 – Accuracy of Information and prices

The website Di Mano in Mano Soc. Coop. is constantly updated. All products on our site are photographed in the photo shoot and described only by our qualified personnel.
In case errors or discrepancies are found, please report via the contact section in order to be able to perform the correction.
Di Mano in Mano Soc. Coop. reserves the right to refuse orders containing articles with such errors. If an item does not match the description on the site, you can return with subsequent reimbursement. We invite you to visit the Returns & Refunds page for more information.


Art. 8 – Availability

Product availability is displayed on the page. You can not buy products not available in stock.


Art. 9 – Orders

Di Mano in Mano Soc. Coop. assumes that all data provided by you is true and correct, that the buyer is a holder of the same mode of payment chosen for the purchase and that there is enough credit to complete the payment.
Once the order is received, you will automatically receive a E-Mail to the address indicated at the time of registration with all the details of the order. This E-Mail does not establish the beginning of a contract between the customer and Di Mano in Mano Soc. Coop., but it is just a summary of the proposed order submitted by the buyer.
Di Mano in Mano Soc. Coop. is deemed free to accept or decline any order received. In case of refusal of the order Di Mano in Mano Soc. Coop. will contact the user by providing the full refund.
You can place orders by:

  • web site (faster order processing than the other methods);.
  • E-Mail to customerservice@dimanoinmano.us indicating registration information, shipping, payment and the articles you want to order;.
  • by phone at +39 2 95 34 9193 having at hand all registration data, delivery, payment (except credit card) and the articles you want to buy. The hours for telephone orders are Monday to Friday from 9 a.m to 5 p.m.

Art. 10 – Payment

Payment is due upon delivery. At the customer's request or Di Mano in Mano Soc. Coop.. Payment can be made in advance online by credit card, online banking or bank transfer.
At the request of Di Mano in Mano Soc. Coop. before delivery you may be required a deposit.
The customer is required to report inaccuracies in payment information provided or indicated to Di Mano in Mano Soc. Coop.
If the customer does not fulfill its payment obligations, Di Mano in Mano Soc. Coop. governed by legal restrictions, can exercise the right to charge the outstanding costs to the consumer.


Art. 11 – Delivery and execution

Once payment is received and verified payment Di Mano in Mano Soc. Coop. proceeds immediately to the preparation of the order. Di Mano in Mano Soc. Coop. will take utmost care in performing the contract.
The place of delivery is considered the address that the customer has made known in the drafting stage of the order.
According to Article 4 of these terms and conditions, Di Mano in Mano Soc. Coop. will carry shipments of orders accepted efficiently within a maximum time of 30 days, unless a different delivery time has not been awarded. If the delivery can not be carried out, it undergoes a delay or may be carried out only partially, the customer will be informed within 14 days from date of order. In this case, the customer has the right to terminate the contract at no cost.
Pursuant to the above, in the case of the contract recession, Di Mano in Mano Soc. Coop. has to refund the customer as soon as possible, but not later than 14 days from the date of recession.
The risk of loss or damage of the product is the responsibility of Di Mano in Mano Soc. Coop. until the moment of delivery to the consumer, unless different agreements are not taken.
You will also receive via E-Mail a tracking number to follow the sending state. Di Mano in Mano Soc. Coop. is not responsible for any errors or delays. It will nevertheless provide assistance in case of problems. The shipping costs are clearly indicated in the shopping cart during the order confirmation process and are included in the total.
It does not include delivery to post office boxes, free ports and military addresses.


Art. 12 – Changes, cancellations of orders

You can always modify or delete an order on condition that the latter has not yet been checked "in preparation".
Once you're in this state, the order can not be changed, neither the address nor the goods purchased and can not be deleted.
However, on receipt of the goods, you can return it following the withdrawal process from order (note that you can exercise the right of withdrawal within 14 days of receiving the order for non-customized products or customized).


Art. 13 – Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Di Mano in Mano Soc. Coop., Viale Espinasse 99, 20156 Milan (MI) - Italy, customerservice@dimanoinmano.us, Phone number: +39 2 95 34 9193) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached Model Cancellation Form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

cancellation form


Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. 
We will make the reimbursement without undue delay, and not later than:
- (a) 14 days after the day we receive back from you any goods supplied, 
- or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, 
- or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. 
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


How to use them

Make sure you have ready the following information and promptly report them to Di Mano in Mano Soc. Coop.:
item number/s;
our delivery code;
bank details (IBAN and BIC CODE) on which you want the transfer to be made.
Send by post, fax or e-mail, a written and signed statement of your decision to cancel this contract by a clear statement summarizing all of the above information and requirements (including even the possible authorization to credit the amount in bank account held by a third), directing it to our office Di Mano in Mano Soc. Coop., Viale Espinasse 99, 20156 Milano (MI) Italy.


How to make the return

Pack the material carefully.
Pinning on the package the destination address and the sender.
Send the pack (trough a tracking system) to:
Di Mano in Mano Soc. Coop.
Via XXV Aprile 57, 20040
Cambiago (MI)
Italy

When you fill out a customs declaration form (CN22 and/or CN23) you must indicate "Returned goods - Failed sale" and attach them outside of the package.


Returns for items collected at the warehouse

The return process in the case of withdrawn products directly on site follows the same conditions for returns of items shipped by courier.


Art. 14 – Responsibilities

Di Mano in Mano Soc. Coop. ensures the conformity of the products delivered with the characteristics specified by the contract and demand. It also ensures that the products conform with the requirements of reliability and /or usability mentioned in legal provisions and/or government regulations applicable to the creation date of the contract.
Di Mano in Mano Soc. Coop. is not responsible for any fraudulent or illegal use way of its website, its services and for any type of payment from third parties.
Di Mano in Mano Soc. Coop. is not responsible for any direct and/or indirect damages arising from the sale of goods available on the website.
Di Mano in Mano Soc. Coop. disclaims any liability for damages of any kind, direct or indirect, or consequential loss of data, income or profit, loss or damage to property and implicit or explicit claims by third parties relating to the use of its website.
Di Mano in Mano Soc. Coop. is not responsible for any delay and/or non-delivery of products. The customer is directly responsible for the veracity of every statement posted. In case it is impossible to deliver the package (for example, incorrect address provided, absent recipient) and the parcel will return back to the sender, postage for return will be borne by the buyer.


Art. 15 – Personal Data

The inclusion of false altered and/or invented data is strictly prohibited. We reserve the right to prosecute any kind of violation or abuse, in your own, users and institutions.


Art. 16 – Prices, VAT and Invoicing

Di Mano in Mano Soc. Coop. selling products Antiques, Modernism and Art according to Italian law has the obligation of invoicing.
For these products, we have an obligation for the buyer to request the details of an identity certificate.

Products VAT 22

For each order a receipt with the guarantee value is issued.
You can request an invoice for the order placed.
This request must be made strictly by the order notes, specifying the name and VAT payable on which the invoice. In the absence of the request you will be issued a receipt with tax value. The change in prices may occur at any time without prior notice.


Tax Margin Products

The margin scheme is a special tax regime that is applied to the furniture used goods, antique goods, works of art or collectible.
Taxpayers who apply the margin scheme must indicate on the invoice that it comes to transactions subject to the regime laid down. 36 of Law Decree no. 41/1995.
The invoice must be compulsorily issued.
Therefore the sale of these assets is required to report its tax code and details of identification in case of private client, VAT in the case of companies.


Exporting Items in Antiques & Art

As defined by Legislative Decree 22 January 2004 n. 42, "Code of cultural heritage and landscape, in accordance with Article 10 of the Law of 6 July 2002, n. 137", as regards the rules governing the control of the international movement of works, the Code of Cultural Heritage shall determine goods which can be transfered abroad.
It frees the final exit from the national territory of the artistic works and objects of art of living authors or whose execution does not go back more than fifty years.
It is subject, however, to the final output of the privately owned things Ministerial prior authorization which are the work of the author no longer living and whose execution dates back to over fifty years, in which it is presumed the existence of a cultural interest whose effectiveness has been verified yet, however for these goods it is necessary to require export authorization and will be edited by Di Mano in Mano Soc. Coop. to follow all the necessary practice to export validation of goods sold.


Art. 17 – Environment

Ecology, recycling, respect for the environment. Di Mano in Mano Soc. Coop. has a focus on the environment, most of the energy we consume is produced by renewable sources (photovoltaic system) greatly reducing emissions of CO2 and other pollutants.
We pay attention to everything that can be recycled or reused, and we have the utmost care to reduce consumption.


Art. 18 – Deadline law

The terms and conditions of Di Mano in Mano Soc. Coop. are stipulated under Italian and European legislation.

In the event of a dispute arising from the interpretation or execution of these, the Customer may contact a consumer association for a friendly solution. Alternatively, you can contact any other mediation service of your choice. It is also possible to have recourse to the European procedure for small claims. The search for a friendly resolution will not interrupt in any way during the warranty period.

Any controversy without amicable solution will be submitted to the resolution of the conflicts of the jurisdiction of the Court of the country in question, are governed by Italian law and subject to the exclusive jurisdiction of the courts of Italy.


Art. 19 – Law Compliance

The Consumer Code (Legislative Decree. N. 206/2005) to art. 128-135 obliges the seller to guarantee to consumers the suitability of the purchased goods to the characteristics and quality offered.
The seller is then responsible for the lack of conformity existed at the time of delivery for all products sold in his shop. The lack of conformity exists when the product:

  • is not suitable for the use to which it must serve habitually;.
  • is not as described or does not possess the qualities presented by the seller;.
  • is not suitable for the particular use for which the consumer, if made known to the seller at the time of purchase and accepted by that.

Di Mano in Mano Soc. Coop. asks the buyer, in case of a defect of conformity, to cease the use of the product and to send an E-Mail via the contact section or call the telephone number +39 2 95 34 9193, specifying the problem found.
In case of non-compliance with Article shipping charges to and from the warehouse of Di Mano in Mano Soc. Coop., they will not be charged to the buyer.


Art. 20 – Alternative Resolution of Disputes

According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can use the Joint Conciliation procedure. The procedure can be initiated if the consumer, after filing a complaint with the company, within 45 days, has not received a reply or has received a response that is not considered satisfactory by him.

The customer who decides to make use of the Joint Conciliation procedure is obliged to send the request to the address: conciliazione@consorzionetcomm.it or to the fax number +39-2-87181126.
For more information, see:
https://www.consorzionetcomm.it/spazio_consumatori/conciliazione-paritetica/conciliazione-paritetica.kl

Any controversy without amicable solution will be submitted to the resolution of conflicts of the jurisdiction of the Court of the country in question.

Pursuant to art. 14 of Regulation 524/2013 we inform you that in the event of a dispute you can file a claim via the European Union ODR platform at the following link: https://ec.europa.eu/consumers/odr/.
The ODR platform is an access point for users who wish to resolve disputes arising from sales contracts or online services out of court. For more information contact: info@dimanoinmano.us.

For disputes arising from the execution of this contract, the mandatory territorial jurisdiction is the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

We voluntarily adhere to the Ecommerce Europe Trustmark Code of Conduct, whose rules can be found here:
https://www.ecommercetrustmark.eu/the-code-of-conduct/.


Art. 21 – Major force

Without further rights of the entrepreneur to be compromised, he in case of force majeure has the right to terminate or suspend the contract by informing the consumer in writing without having implemented any judicial intervention and without his being required to pay compensation, unless that this is unacceptable according to standards of fairness.
The term 'force majeure' shall mean any unforeseeable and independent of the will of events occurring after the conclusion of the contract.
These events can not be attributed by law to the contractor's liability.


Art. 22 – Disclaimer

This Web site has been prepared with care and attention, but can not guarantee the accuracy or completeness of the information included.
Di Mano in Mano Soc. Coop. is not responsible in any way for any activities undertaken on the basis of this web site.

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